1. Scope

This Refund and Cancellation Policy applies to all subscriptions and payments made through the TRUJO TECHNOLOGIES S.A.S. platform, including the products TRUJO POS, Biometric Control, and all other SaaS services marketed under the TRUJO TECHNOLOGIES S.A.S. brand.

Payments are processed by Paddle.com Market Ltd., acting as the Merchant of Record for all international transactions.

2. Subscription Cancellation

The customer may cancel their subscription at any time from the TRUJO TECHNOLOGIES S.A.S. control panel (dashboard). Cancellation is subject to the following conditions:

Cancellation takes effect at the end of the current billing period.
Service access is maintained until the end of the already-paid period.
Customer data is not deleted upon cancellation; data is retained for 90 calendar days to facilitate potential reactivation.
After the 90-day period, data may be permanently deleted in accordance with our Privacy Policy.

3. Refund Guarantee -- 14 Days

Not satisfied? Request a full refund within the first 14 days. No questions asked, no exceptions.

Applies to all plans and all payments, including the first payment and automatic renewals.

Any customer who requests a refund within 14 calendar days of any charge will receive a full refund of the amount paid. This guarantee applies unconditionally, with no minimum usage requirements and no justification necessary.

After the 14-day period, the customer may contact us for additional assistance regarding their account or subscription.

4. Duplicate Charges or Errors

Duplicate charges or billing errors will be corrected and fully refunded within 3 to 7 business days from the date the error is reported, regardless of when the charge occurred.

5. How to Request a Refund

To request a refund, the customer must send an email to [email protected] with the following information:

Email address used for the purchase.
Date of the payment to be refunded.
Detailed reason for the request.
Relevant evidence (screenshots, payment confirmation emails, etc.), if applicable.

6. Processing

Refund requests are reviewed and responded to within 3 to 7 business days. If the refund is approved, it is issued to the original payment method used by the customer. Additional crediting times depend on the customer's bank or payment provider.

Refunds processed through Paddle are subject to Paddle.com processing times, which may take an additional 5 to 10 business days.

7. Free Trial Period

Some plans offer a 14-day free trial period. During this period:

No charges are made to the customer's payment method.
The customer may cancel at any time at no cost.
If not cancelled before the trial ends, the paid subscription is activated automatically.

8. Modifications

TRUJO TECHNOLOGIES S.A.S. reserves the right to modify this Refund Policy. Modifications will be communicated by email and published on this page. The current version will always be available at trujotechnologies.com/legal/refunds.

9. Contact

TRUJO TECHNOLOGIES S.A.S.
Bogota, D.C., Colombia
Email: [email protected]
Web: trujotechnologies.com