Terms of Service

1. Service Provider Identification

TRUJO TECHNOLOGIES S.A.S. is a technology services company domiciled in Bogota, D.C., Colombia.

• Website: https://trujotechnologies.com
• Email: [email protected]
• Bot service: TRUJO BOT (Meta App ID: 1436781278184588)
• WhatsApp Business number: +57 317 294 6935

2. Description of Services

TRUJO BOT is an automated conversational assistant operating through the WhatsApp Business platform via Meta Platforms Inc.'s WhatsApp Cloud API. It enables users to:

• Access information about TRUJO TECHNOLOGIES S.A.S. services.
• Submit and manage commercial inquiries and requests.
• Receive automated support regarding technology products and solutions.
• Obtain relevant information through a conversational interface.

3. Conditions of Use

By using our services, you agree to:

• Provide truthful and up-to-date information.
• Not use the service for illegal, fraudulent, or unethical activities.
• Not attempt unauthorized access to TRUJO TECHNOLOGIES S.A.S. systems or data.
• Not use the service to send spam, malicious content, or perform reverse engineering.
• Comply with the WhatsApp Business Terms and Meta's policies.
• Be at least 18 years of age to use the service.

4. Account and Access

Access to TRUJO BOT is provided through the user's WhatsApp number. No additional registration is required. The user is responsible for maintaining the confidentiality of their WhatsApp account and all activities conducted from it.

5. Limitation of Liability

TRUJO TECHNOLOGIES S.A.S. shall not be liable for:

• Service interruptions caused by factors beyond our control, including Meta/WhatsApp outages.
• Decisions made by the user based on information provided by TRUJO BOT.
• Indirect, incidental, or consequential damages arising from use of the service.
• Data loss caused by force majeure or third-party infrastructure failures.

In no event shall the total liability of TRUJO TECHNOLOGIES S.A.S. exceed the amount paid by the user in the preceding 3 months of service.

6. Service Availability

TRUJO TECHNOLOGIES S.A.S. endeavors to maintain service availability 24/7; however, uninterrupted availability is not guaranteed. We may perform scheduled or corrective maintenance resulting in temporary interruptions, providing reasonable advance notice when possible.

7. Intellectual Property

All content, code, design, the TRUJO BOT and TRUJO TECHNOLOGIES S.A.S. trademarks, as well as associated materials, are the exclusive property of TRUJO TECHNOLOGIES S.A.S. and are protected by Colombian and international intellectual property laws. Reproduction, distribution, or use without express written authorization is prohibited.

8. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms of Service.

9. Modifications to the Service and Terms

TRUJO TECHNOLOGIES S.A.S. reserves the right to modify, suspend, or discontinue any aspect of the service at any time. Changes to these Terms will be published on this website with the corresponding update date. Continued use of the service after publication of changes implies acceptance thereof.

10. Termination of Service

TRUJO TECHNOLOGIES S.A.S. may suspend or terminate access to the service immediately, without prior notice, in the event of:

• Violation of these Terms of Service.
• Fraudulent or illegal activities.
• Request by competent authorities.
• Non-compliance with Meta/WhatsApp Business policies.

The user may cease using the service at any time by sending "STOP" to the WhatsApp number.

11. Compliance with Meta and WhatsApp Business

TRUJO BOT operates under the terms of Meta's WhatsApp Cloud API. The user acknowledges that the service is subject to the WhatsApp Business Policies and that Meta may modify the platform's terms.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Colombia. For any dispute arising from these terms, the parties submit to the jurisdiction of the competent courts of Bogota, D.C., Colombia, expressly waiving any other venue that may apply.

13. Billing and Refunds

Payments for subscription services of TRUJO TECHNOLOGIES S.A.S. are processed through Paddle.com Market Ltd., acting as the Merchant of Record. Paddle handles tax management, payment processing, and regulatory compliance for international transactions.

Cancellation, refund, and payment dispute terms are governed by our Refund and Cancellation Policy, available at trujotechnologies.com/legal/refunds.

By subscribing to a plan, the customer accepts both these Terms and the Refund Policy in their entirety.

14. Contact